Privacy Policy

Last updated: 17 October 2026

Bloom Clinic respects your privacy. This policy explains how we collect, use, store and share personal information through our online shop, including the shop known as B Skin Health.

This policy covers online shopping and shop enquiries. Clinical consultations and treatment records may require additional privacy information.

Information we collect

Depending on how you use our shop, we may collect:

  • Your name, email address, telephone number, billing address and delivery address.

  • Details of your orders, purchases, returns and customer enquiries.

  • Account details and marketing preferences you provide.

  • Information you choose to share when requesting product advice.

  • Technical information such as your IP address, browser, device and activity on our website, collected through cookies and similar technologies.

Payments are processed through the payment provider you select at checkout. That provider handles your payment details under its own privacy policy. We receive the transaction information needed to manage your order.

You may choose not to provide personal information. However, without the necessary contact, payment and delivery details, we may be unable to process your order or respond to your enquiry.

If you provide someone else’s details for a gift or delivery, please ensure you have their permission.

How we use your information

We use personal information to:

  • Process payments, fulfil orders and arrange delivery.

  • Manage your account, returns, refunds and customer support.

  • Respond to enquiries and provide requested product information.

  • Send order confirmations and delivery updates.

  • Send marketing communications where you have consented or where otherwise permitted by law.

  • Maintain and improve our website and shopping experience.

  • Prevent fraud, protect our systems and meet legal and accounting obligations.

Who we share information with

We share relevant information with service providers where needed to operate our shop, including:

  • Our website and online store platform.

  • Payment providers.

  • Couriers and delivery services.

  • Email, IT support and website maintenance providers.

  • Analytics and marketing providers where these services are enabled.

  • Professional advisers or authorities where legally required or permitted.

We limit the information shared to what is needed for the relevant purpose. We do not sell your personal information.

Overseas storage and processing

Some service providers may store or process information outside New Zealand.

We take reasonable steps to ensure that personal information remains appropriately protected and comply with applicable New Zealand requirements when disclosing information overseas.

Cookies and website analytics

Our website uses cookies and similar technologies to support functions such as your shopping cart, remember preferences and help us understand website use.

Where enabled, analytics or advertising tools may also collect information about your device

Marketing messages

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting info@bloomclinic.co.nz.

Unsubscribing from marketing does not stop essential messages about an order, payment, delivery or enquiry.

Security and retention

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, alteration or disclosure.

We retain information only for as long as needed for the purposes described in this policy, including legal, tax, accounting and dispute-resolution requirements. When information is no longer needed, we securely delete it or remove identifying details.

Access and correction

You can request access to the personal information we hold about you and ask us to correct it by emailing info@bloomclinic.co.nz.

We may need to verify your identity before responding.

You can also ask us to delete information. We will consider your request, although some records may need to be retained for lawful purposes.

Privacy concerns

If you have a question or concern about how we handle your information, please contact our Privacy Officer at info@bloomclinic.co.nz.

If your concern remains unresolved, you can contact the New Zealand Office of the Privacy Commissioner at https://www.privacy.org.nz.

Changes to this policy

We may update this policy when our services, systems or privacy practices change. The current version will be published on this page with an updated date.

Contact us

For privacy questions, concerns, or requests to access or correct your personal information, please contact:

Privacy Officer
Bloom Clinic / B Skin Health
325 Willis Street
Te Aro, Wellington
New Zealand

Email: info@bloomclinic.co.nz